Learning MOOC (MobiMOOC) about the possibilities in the future of mobile learning. We’d like to share what we presented because it encapsulates technologies that will impact/affect the future of mobile learning and learning...
Discussions on Salesforce Service Cloud focus on case management. For good reason, too. A lot of planning and configuration goes into making sure support cases get into the system and are handled in a timely fashion....
A simple, four question assessment Every function or department within your organization has customers. Although these customers might not always fit your traditional definition of this term (internal users are customers...
Service marketing is one of the biggest challenges facing service managers and executives today. The conventional wisdom is that operational excellence in service delivery will produce more satisfied customers, and...
It’s somehow tragic: a parody of why a company would do customer service in the first place: Imposing rules that keep your staff from helping. Denying them the tools to actually do their jobs. And lastly, replacing...
Choosing a cloud computing deployment model and a reliable cloud provider can be a daunting task. Especially nowadays where we are witnessing a price war that is shaking the public cloud marketplace. What we're about...
